Employee Happiness

Employee Happiness - The Key to Business Success

‍It doesn’t matter what the question is. When it comes to engaging and optimizing talent and teams, happiness has the answer to all your niggling queries, conundrums and challenges.

Manoj Agarwal
Manoj Agarwal

For every Martin Luther King who dreams of changing the world, there’s an ‘ostrich babysitter’ (yes, it’s a job!) somewhere out there who finds fulfilment in ensuring baby ostriches don’t peck each other to death when momma ostrich is away. For every Isaac Newton who yearns to decode the esoteric laws that govern our universe, there’s a Mike Tyson who is happy to simply knock people out of their living daylights before reaching for a cold beer. For every Gordon Ramsey who aspires to take the culinary arts to a whole new high, there’s a ‘pet food taster’ (that’s a job too!) who escapes to nirvanaland whenever there’s weird tasting stuff on the menu.

One thing is for sure: Happiness means different things to different people. Actually, two things are for certain, with the second one carrying important ramifications for leaders: Happiness changes us for the better. Better business, better society, better future.


“Companies like Google have invested more in employee support and employee satisfaction has risen as a result. For Google, it rose by 37 percent; they know what they are talking about. Under scientifically controlled conditions, making workers happier really pays off.” - Professor Andrew Oswald, Economic Researcher, University of Warwick

The Importance of Happiness in the Workplace - 5 Reasons Why Happiness is The Secret Sauce in Business

  1. Research has proven that employee happiness lifts nearly every business KPI and learning outcome: It elevates productivity by 31% (conversely, a Warwick University found unhappy employees to be up to 10% less productive), Sales by 37%, task accuracy by 19% and customer ratings by 10%, while reducing absenteeism by 41%. Net net, employees who whistle to work, so to speak, can propel profitability by upto 21% (HBR & Gallup).
  1. Folks who are happier at the workplace are also more creative when it comes to approaching problems, and take decisions that are smarter. That’s because they focus more on positive outcomes and are in a more ‘spirited’ frame of mind to take on adversaries and challenges (Brockis). In fact, science confirms that the best decisions aren’t made on expertise, logic and reason alone: Emotion is the X Factor in the equation. Stands to reason, therefore, that when we feel good, we are more likely to take the right bends and turns.
  1. Happy people are able to combat stress at work better: Multiple studies have confirmed that individuals who are happy have consistently lower cortisol (a hormone that causes stress) levels in their blood.
  1. Across studies, happy people have also established themselves as a tribe that’s healthier and fitter than their not-so-upbeat peers: They have been found to be at a lower risk of heart disease, stroke and high blood pressure, seem to possess better immunity (being twice as likely to have a high antibody response),  tend to live longer and usually have better dietary and sleep habits, traits that create healthier states-of-mind.
  1. A study conducted on a large sample of around 3200 employees from various organizations revealed that happier souls are more compassionate and empathetic towards their colleagues and subordinates, and help build a humane and sensitive company culture.

Do we Control Our Own Happiness?

Happiness is not an on-demand cloud service. You cannot turn it on at will. As Sonja Lyubomirsky and others have shown, our state of happiness is really a function of several factors, such as genetic composition (50%), society & ambience (40%) and occasion & circumstance (10%). We have a dual situation here, with ownership of our happiness roughly split between us, and our surroundings (which, in turn, is a mix of people and moments). What happens when these two sets overlap? We arrive at the ideal situation where we control 100% of our own feelings. And while that is a utopian construct, the direction to which it points remains the Holy Grail goal of workplaces. The task for them is cut-out: Align the individual journey with the ‘Big Business ‘WHY’, thus unleashing the worker who is blithefully contented and optimally efficient.

“Too many people measure how successful they are by how much money they make or the people that they associate with. In my opinion, true success should be measured by how happy you are.” - Richard Branson, English business magnate, investor, author and founder of Virgin Group

Pause for a Moment to Figure out What Makes You Happy.


Powerful Ways to Creating Happiness in the Workplace

Make you Employees, Sales, Channels, Networks and Extended Teams Happy with these 3 powerful strategies.

1. Motivate Both Externally and Internally

  • 46% of upper management in large-scale companies deems that incentive programs are an investment and not an expense.
  • McLean & Company found that a disengaged employee costs an organization approximately $3,400 for every $10,000 in annual salary.

‘Happiness Advantage’ author Shawn Achor describes happiness as “the joy we feel when striving for our potential”. This is squarely the preserve of intrinsic motivation - the inner impulses, talents and passions that define our personalities, and push us to chase targets that are often deeply personal. Autonomy (the freedom to think-work-be), mastery over a domain or skill one is passionate about, and an overarching purpose or direction in life are the 3 primary intrinsic motivations in most humans. Intrinsic goals usually act as their own rewards, so to speak, and we pursue them purely for the satisfaction they bring us, without caring too much about ‘what others think’. As a matter of fact, research has shown us how intrinsic motives can be a whopping 3X more impactful on employee engagement levels, as compared to extrinsic motives. This makes these ‘self-driven triggers to achieve high levels of excellence’ a highly potent, and largely unexplored, tool for a business when it has to up the ante and take leaps into unknown territories where there exist no precedence or benchmark for guidance. Wise leaders allow for the ‘room’ individuals need to take those leaps. They align their workplaces and incentive models to ensure the maximum possible overlap between the individual’s intrinsic drivers and the larger business goals, so that the former can fuel the latter.

A McKinsey study showed that intrinsically motivated employees exhibit 46% higher levels of job satisfaction and 32% greater levels of commitment to their jobs.

That said, there’s no getting away from the fact that good old fashioned money continues to ‘buy happiness’ on a daily basis for the majority of us. External (extrinsic) motivations - such as cash, social esteem and materialistic indulgences - remain evergreen drivers of ‘profitable’ behaviour, and the favourite go-to devices for leaders to invoke and incentivize people power. Humans are, after all, motivated at both intrinsic and extrinsic levels simultaneously. Extrinsically motivated ‘baits’ are also useful for learning and growth, since their allure can push us to explore new domains and roles for which we may not have a natural liking. So make sure you build-in a healthy combination of both kinds of motivation at work, so that employees, can experience the ‘happiness high’ in its various forms and avatars, every day.

2. Reward Instantly and Memorably

  • 88% of employees want employers to reward them for great work.
  • 47% of employees want to receive a personalized reward spontaneously.
  • Companies with incentive programs registered a 79% success rate when it comes to reaching goals when correct reward was offered.
  • An intuitively incentive program has been proven to raise employee performance by upto 44%.

Increments to annual revenue are 3 times higher in teams with a measurable incentive system over counterparts without a similar motivational model.

There’s an ancient saying, “Pay the worker his dues before his sweat has dried up.” Mankind has known since ages that the joy of a reward is greatest when it exchanges hands quickly. The longer the delay, the more is lost – especially from the perspective of the giver. Morale flags, momentum dwindles, disgruntlement sets in. For all the good work done training, engaging and incentivizing, leaders are left with precious little to show. The reverse is equally true. Ensuring that your rewards are instant, commensurate (that is, measures up to the magnitude of the achievement) and personalized (resonates with the persona and wish-list of the recipient) can be a simple and powerful hack to get the best out of employees.

3. Design a Connected Workplace

  • 82% of respondents to a Deloitte survey said they believe that culture is a potential competitive advantage.
  • In a study of over 1,400 North American CEOs and CFOs, over 90% said that culture was important at their firms.
  • In the same study, over 50% said corporate culture influences productivity, creativity, profitability, firm value and growth rates.
  • Ironically, only 15% said their firm’s corporate culture was where it needed to be.

The spirited criss-cross of small talk and vital feedback. The free flowing exchange of ideas and tips. The spontaneous nudge and alerts from peers. The doors and windows of gratitude, shared both discreetly and publicly, that turn the work day warmly rewarding. The organic, real-time transfer of wisdom from coaches and seniors. The applause and the celebrations - often for the ‘littlest’ things - that recognize both effort and intent and tie the group closer. The way employees, channels and extended teams evangelize the brand on social media. The stickiness of loyal workers translates to low team attrition. The ‘people stories’ that go viral creating an ‘Awesome Place To Work’ type of buzz. The reward culture that goes beyond ‘non-personal cash’ with more memorable gestures (did you know 82% of employees think it is better to give someone praise than a gift? Or that 66% of employee respondents in a survey valued personalized awards over money?).

Workflows that are truly connected aren’t difficult to spot – much like the happiness they generate, which is easy to detect. Amongst features that create an emotionally fulfilling place of work, according to this report, are: (A) having a clear picture of the business journey, (B) being valued for one’s  opinions and skills, and (C)  appreciation - in the form of recognition and rewards - that reciprocate contributions and achievements.

Do bear in mind, however, that to reap the magic, you will have to put in regular efforts to embed and institutionalize ‘that sense of belonging’ into the cultural fibre and DNA of your workplace.

Case Study: Myntra Opens Chat Channels to Spot Unhappy Rockstars

Myntra, an online fashion company from Bangalore (a city in the southern region of India) - deployed a combination of regular biannual feedback surveys, human tech such as chatbots and deep data analysis of employee response - to reach out to workers, and found that “[It] identifies unhappy employees who need more individual attention, helping the company prevent attrition,” says Myntra’s Sneha Arora.

Case Study: Communication is the Key for Puma

Sportswear behemoth Puma employs both surveys and chatbots to measure employee happiness, leveraging the initiative to build an ecosystem of ongoing communication. “When employees feel heard, we build a culture of trust and transparency and that has a direct impact on our engagement and attrition percentage,” says a leader spearheading the organization’s APAC operations.

If Happiness is the Strategy, Tech is the Tactic

“Artificial intelligence and machine learning tools like chatbots can identify patterns and trends of employee behaviour and highlight them to managers and HR to initiate conversations”.

Prakash Rao, Chief Experience Officer at PeopleStrong.

Empuls is  designed to engage, recognize, reward and add joy to the routine for employees.

By enabling unique channels of communication (be it a virtual Heads-up or an impromptu get-together) between workers, by motivating teams through timely and accurate incentives, and by letting you pick the right reward for your organization’s rockstars (from a wide and bespoke range of gifts, branded currency, perks, vouchers and cards), EMPULS helps you take engagement and happiness to the next level.

Empuls solutions are easy to implement too, integrating seamlessly with your existing and native technologies and systems, such as collaboration, HRMS, login and more. Finally, data-rich reports and analytics bring you never-before visibility and insights into every aspect of your engagement, recognition and reward eco-system (usage patterns, spending patterns, ROI) so that you can keep optimizing and improving the company culture.

Manoj Agarwal

Manoj Agarwal LinkedIn

Manoj Agarwal is the Co-Founder and CPO at Xoxoday. He is an MBA from IIM Kozhikode comes with 14 years of experience in building companies, technology, product, marketing, & business excellence.