Mewujudkan Ekosistem Sosio-Teknikal untuk Meningkatkan Penglibatan Pekerja

While employee engagement has been an HR focus area for over the past two decades, technology has helped accelerate these efforts. In this article, we discover how socio-technical systems like Empuls help increase employee participation and engagement.

A. Dahl et al, 'Membina komuniti inovasi'  

Sistem sosio-teknikal.

Adalah menarik bagaimana Dahl dan pasukan penyelidikan tingkah laku tiga anggotanya menamakan komuniti tempat kerja sebagai sistem 'sosio-teknikal'. Kajian itu dilakukan semasa kemuncak kebangkitan media sosial, dan ia menganggap rangkaian sosial sebagai medium penting untuk mewujudkan komuniti. Mereka bentuk sistem sosio-teknikal ini untuk menjadi 'berpusatkan manusia' adalah teras untuk mencapai kesahihan penyertaan pekerja, memberitahu Dahl.

Empuls is carefully designed to facilitate authentic workgroups and communities that help deliver business results - by being human-centric. Empuls is a technology product that is built on behavioral science, base-up. This platform facilitates these socio-technical ecosystems that Dahl makes sound almost mythical to increase employee alignment using the social intranet.

Let us look at everything Empuls has to offer to build employee groups and communities to improve employee participation, with a few live use cases from how Empuls internally uses it.

1. Mewujudkan budaya kerjasama 'sosio-teknikal'

The ‘groups and communities’ feature in Empuls helps employee teams move together - aligned to a single vision. This feature enables employees to share meaningful, immediate, and personal messages at scale.

This way, Empuls can build a collaborative company culture using rich features like feeds, announcements, groups, chats, and notifications. Information is transparent across the organization, and everyone is aligned to the larger organizational goal.

Gunakan kes 1: Idea dan cadangan seluruh organisasi

Sebahagian besar kerjasama berpunca daripada menerima pembelian daripada pasukan. Cara terbaik untuk mendapatkannya adalah dengan membuka inisiatif seluruh organisasi untuk idea dan cadangan daripada semua pekerja. Bukan sahaja pengguna merasa benar-benar terlibat dengan kejadian penting di sekeliling, tetapi mereka juga akhirnya memberikan input yang tidak ternilai kepada inisiatif itu.

Berikut adalah tangkapan skrin bagaimana kami cadangan sumber orang ramai dalam blog pembundaran tahunan.

We had about ten items on our list before 'Empuls' ing it. We ended up receiving over 50 inputs more - that we wouldn't have thought of otherwise.

Gunakan kes 2: Berkongsi maklum balas

Feedback is a powerful tool to empower employees and is essential to collaboration. Using Empuls, we can collect and document feedback - with complete transparency.

Dalam contoh di bawah, salah seorang Ketua Jualan kami memberikan maklum balas kepada pasukan Produk kami tentang cara salah satu halaman produk kami harus berkelakuan. Ini adalah input yang sangat penting kerana ia boleh menjadi cabang perbincangan pelanggan yang dia ada.

Gunakan kes 3: Penghargaan sosial.

Empuls helps drive collaboration with the use of social appreciation. Managers can appreciate their team members or peers and tag each other with important organizational values. Even cross-departmental favors can be highlighted over these warm, organization-wide messages.

At Empuls, for instance, the digital design department is a shared resource amongst many teams. Our Head of Marketing is seen below, appreciating one of our senior designers for his extra mile contribution to project delivery.

Gunakan kes 4: Perkongsian maklumat

Empuls provides many information sharing applications because it is fundamentally modeled as a social platform.

Dalam contoh di bawah, salah seorang pemimpin kami memberitahu organisasi tentang di mana dia berada dan apa yang dia merancang untuk lakukan di sana secara ringkas. Pelesapan maklumat ini terbukti membuat pekerja merasa diperkasakan dengan kemas kini penting mengenai organisasi.

Dalam contoh lain, salah seorang pemimpin kami dilihat berkongsi sekeping kandungan penting yang ditemuinya melalui internet.

Fungsi perkongsian maklumat boleh digunakan untuk membuat kumpulan seperti 'Sewa, jual atau beli apa-apa' dan 'Kongsi perjalanan atau laluan'

Kes penggunaan 5: Pembelajaran penting

Empuls facilitates sharing of important learnings that an employee acquires over their period of employment - like learnings from a learning session, event, seminars, client discussions, processes, or failures.

Dalam contoh di bawah, salah seorang ketua Jualan kami merumuskan pembelajarannya dari perbincangannya dengan prospek penting.

Gunakan kes 6: Sembang satu lawan satu

Empuls enables members to quickly switch from a ‘public’ or a ‘group’ conversation to a chat. This is important in cases where users need to get into private conversations - like giving feedback or planning a surprise party.

Chatbot kami juga boleh membantu dalam membimbing pengguna untuk menyelesaikan tugas seperti memberi ganjaran.

Gunakan kes 7: Forum hilang dan dijumpai

This is a use case that only a platform like Empuls can enable. People can upload information on an item that was found, and the comments thread can be used to receive responses and even narrow down on the right owner.

Kes penggunaan 8: Beli dan jual forum

Empuls can enable ‘buy and sell’ forums similar to lost and found forums. People can announce their interest in selling and buying. Post initiators can evaluate the different bids and even finalize on a buyer or sellers using the comment thread. For discussions that might need to be made private - like haggling - can be switched to be made over chat.

2. Komunikasi dalaman yang sangat cekap

Empuls is well-suited to manage internal organizational communications. It helps organize and disseminate workplace announcements in real-time. Employees can quickly update key organizational information using groups and communities - either over the mobile app or web. The platform doubles up as an employee social network that opens up these workplace discussions for employee participation.

Empuls works well for all categories of employees that an organization has - a frontline, mobile or desk workforce. The web interface makes it easier for desk-bound employees, and the mobile app helps frontline employees remotely access important information. The platform democratizes organizational information and eliminates issues of miscommunication or misalignment.

Gunakan kes 1: Pengumuman acara

Whether an office day outing, a festival, or an engagement activity, event announcements are important for internal communication. It is easy to demonstrate complete details of the event - with attached itineraries and attractive images - using Empuls.

Berikut adalah bagaimana HRBP kami memilih untuk mengumumkan salah satu perayaan pejabat kami. Kaya dengan imej, arahan, dan emotikon, dia tidak terlepas butiran.

Gunakan kes 2: Kemas kini dasar / tempat kerja

Time and again, important HR and compliance policy updates could be left unread amongst scores of other emails. Empuls helps keep these important updates on top of the employee feeds.

Lihat bagaimana ketua HR kami menghantar dasar keselamatan maklumat kami dan memulakan penilaian kuiz.

Di sini sekali lagi, dia dilihat mudah berkongsi jadual tempat duduk baharu kami.

Gunakan kes 3: Anugerah

Awards themselves are an important feature in Empuls with several nuances to it. But awards are further ordained using the 'Groups and Communities' feature. In other words, amongst the rest of the feeds, the awards feed stands out in its design and presentation - displaying the star employees to the entire company.

Dalam contoh di bawah, kumpulan ini telah memenangi pengiktirafan tempat, dan semua ahlinya dipamerkan.

Gunakan kes 4: Pengumuman penyertaan baharu

Time and again, new joiner mailers fail to achieve what they intend to do - either they are missed or are read and forgotten. With Empuls, new joiners are presented as the real person they are - allowing the rest of the company to welcome them onboard - through comments, claps, and +1s.

Berikut adalah contoh yang menunjukkan Ketua Sumber Manusia kami mengalu-alukan salah seorang pekerja baru kami di atas kapal.

Gunakan kes 5: Pengumuman inisiatif pemasaran

The internal employee network could trigger the 'network effect' that digital marketing wishes for in content distribution. Posting the recent marketing initiatives and social media posts on Empuls can help redirect traffic to the organization's social media handles.

Below is how our digital marketer uses Empuls to drive traffic into our newly revamped Instagram handle.

Gunakan kes 6: Pengambilan dan rujukan

Empuls can be especially useful for all kinds of information dissemination - and from the perspective of HR, hiring and referral announcements are a great use case. Below is an example in which our recruitment HR makes the best use of Empuls - along with announcing new hires, she announces successful referrals and even appreciates them.

3. Komunikasi pasukan yang membantu ahli pasukan menyampaikan dengan lebih baik

Daripada semua teknologi sfera telah merevolusikan, yang paling terjejas ialah komunikasi (sama ada telefon bimbit, rangkaian sosial atau bantuan jauh). Dalam sistem sosio-teknikal, teknologi boleh membantu komunikasi intra-pasukan menjadi lancar.

Adalah diketahui bahawa komunikasi yang baik adalah penting untuk kerja berpasukan. Tetapi, e-mel peribadi dan berbual komunikasi serpihan dengan menguncinya dalam peti masuk orang. Ramai ahli pasukan, yang sepatutnya mengetahui maklumat penting yang terkubur dalam perbualan sedemikian, tetap tidak sedar.

With Empuls, all of the team's discussions are organized and accessible in a single place. Empuls gives the team an organized hub to discuss daily, ideate, share updates, and create organizational knowledge that can be referred to any time, from anywhere.

Gunakan kes 1: Pengagihan tugas

Empuls allows users to create task-based or department-based groups and allow members to manage tasks right from there.

Dalam contoh di bawah, salah seorang ketua jualan menerangkan proses tugas di tangan dan memperuntukkan tugas kepada ahli masing-masing menggunakan pengetagan pengguna. Ahli yang ditag juga boleh mendapatkan kembali komen jika mereka mempunyai sebarang penjelasan - dan dengan cara ini, penjelasan ini disusun untuk semua pasukan.

Gunakan kes 2: Pengumuman khusus pasukan

Managers can use Empuls to send out team-specific announcements. These posts are easily searchable, and one can look into them quickly.

Sebagai contoh, di bawah adalah jawatan yang dihantar oleh HRBP kami untuk mengumumkan sesi latihan Jualan yang dia adakan. Jawatan itu membolehkannya menerangkan jadual perjalanan dalam semua butirannya.

Gunakan kes 3: Forum bantuan

Another exciting way to use Empuls groups is to have help forums. New employees might have many doubts about company products or processes. Sometimes, even managers might not clarify these in all its details. This is when such help groups or posts (like in the below example) come into use.

Di bawah ini, salah seorang ahli pasukan Jualan baharu kami sedang mencari maklumat penting tentang ciri produk. Dia menerima jawapan daripada CTO sendiri - memberikan kejelasan mutlak mengenai pertanyaan itu.

Gunakan kes 4: Kemas kini tugas dan peristiwa penting

Di mana tugas boleh diperuntukkan, tugas juga boleh disusuli. Pasukan yang ingin membuat susulan lebih peribadi boleh menggunakan sembang atau kumpulan tertutup dan menggunakan kumpulan terbuka untuk meraikan peristiwa penting, seperti yang diberikan di bawah.

Dalam contoh di bawah, pentadbir pejabat kami dengan senang hati mengumumkan pencapaian perolehan dan beberapa inisiatif pekerja utama yang berjaya dilancarkan oleh pasukan mereka.

Dalam contoh selanjutnya, pasukan katalog kami mengemas kini tentang penyelesaian tugas mereka - melalui kumpulan tertutup yang telah mereka cipta.

Kes penggunaan 5: Minit mesyuarat

For teams, 'minutes of meeting' is important documentation for team decisions, task allocation, and timelines. Publishing minutes on an Empuls group allows every team member to be aware of key decisions - even during their absence.

Dalam contoh di bawah, salah seorang ketua produk menyimpulkan kesimpulan latihan pemetaan empati yang mereka jalankan. Pembaca dapat memahami proses pemetaan empati, melihat peta empati, dan juga melihat orang-orang yang menghadiri bengkel tersebut.

4. Pengurusan maklumat dan pengetahuan

Empuls' powerful search helps newer users understand the context of a task item and

reuse organizational knowledge shared over months and even years. Users can even manage file attachments to structure important files and data around these conversations. The communication and transparency enabled by Empuls groups and communities help employees with the right information at every step.

Gunakan kes 1: Kumpulan untuk mengklasifikasikan maklumat

While groups on Empuls can be completely based on what the organization believes is important, strategic groups can bring out huge functionality. In the below example of a highly successful group created by our product team, users can start a conversation on important feedback on our products. These queries can be instantly clarified or taken into development - and the entire process is completely documented.

Lihatlah pelbagai input yang diterima oleh pencipta pos melalui komen.

Gunakan kes 2: Suapan dan benang komen untuk mengatur perbincangan

Sebagai sub-fungsi pertukaran maklumat berasaskan kumpulan, suapan juga boleh mengumpul input yang relevan secara bebas di sekitar isu utama. Contoh di bawah bermula dengan cadangan tetapi berterusan sehingga salah seorang pengurus produk berkongsi 'blok bangunan' perbincangan.

Gunakan kes 3: Penemuan perbualan

The search functionality in Empuls helps re-discover every conversation a user has held over the platform. All the users need to enter is a few keywords they remember or names of the users who posted it, and they get to view the entire feed.

Sebagai contoh, mencari 'pekerja' membawa perbualan yang mempunyai 'pekerja' yang disebutkan di dalamnya.

Gunakan kes 4: Penemuan fail

Empuls enables users to upload all forms of files and even helps them quickly retrieve them back. Files associated with conversations can be retrieved using the keywords of the conversation.

Sebagai contoh, mencari 'pekerja' dalam carian membawa lampiran dengan 'pekerja' dalam nama fail.

Gunakan kes 5: Penemuan tugas

Tasks can be quickly discovered with the search console of Empuls using the qualifier 'tagged', and the system lists all the tasks the user was assigned using tagging.

In essence, the Empuls platform is an all-in-one enterprise social intranet, knowledge-base, productivity platform, and internal communications tool. The 'socio-technical' work environment that Empuls helps you facilitate can strategically drive organizational goals.

Want to know more about Empuls and how it helps create effective 'social-technical' ecosystems? Schedule a free demo to learn more about how you can start building a winning culture.